Enable-IT 860 Series User Manual download pdf (Page 13)

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TECHNICAL SUPPORT

Enable-IT, Inc.’s Customer Care Team support is available directly to customers and

distributors. All support requests are processed through the online support portal. This

allows us to provide assigned support ticket numbers in order to bring closure to any

technical issues.

Online Technical Services

The Enable-IT Support Portal is available 24/7 to open a ticket or check the status of one.

Please use this support website as your first source for help as it contains an on-line

knowledge base of articles, documentation, FAQ's and other problem-solving resources.

This web-based support resource provides the quickest solution to the most common

technical support issues.

World Wide Web Site

http://support.enableit.com

Returning Products for Warranty Repair

Enable-IT, Inc. warrants to the original purchaser of the Product ("you" or the "End User")

that, for the four (4) year period commencing on the date the Product was purchased (the

"Warranty Period"), the Product will be substantially free from defects in materials and

workmanship under normal use and conditions. Electrical damage is not an item that is

covered under this warranty, extended warranties or Advanced Replacement Program

(AREP).

In order to obtain an authorized RMA approval, the End User must complete the required

information online located at http://support.enableit.com. If you have questions or difficulty

completing this information you may contact the Customer Care Team at 888-309-0910

between the hours of 8:00 a.m. and 5:00 p.m. PT.

Please ship Authorized RMAs to:

Enable-IT Processing Facility

16600 Harbor Blvd, Suite I

Fountain Valley, CA 92708-1363

Returning Products for Refund

Enable-IT, Inc. offers a generous 45-Day refund on a single Ethernet Extender Kit only,

and is subject to a 15% Restocking Fee. Shipments without a valid or authorized RMA

number, or sent to our corporate Las Vegas address, can be refused and / or billed for

additional shipping.

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Enable-IT 860 Series User Manual Page 13